Prescription Refill Policy:

1. For all prescription refills, first call your pharmacy and ask them to FAX the refill request to the jointVitality office at (213) 427-3659.
   
   
2. We are able to respond to faxes from 9 a.m. - 4 p.m. Any request faxed after these hours may not be filled until the next business day. Please allow 24 hours processing time for refills.
   
   
3. Control substance prescriptions cannot be faxed or mailed to the patient or pharmacy. These prescriptions must be physically picked up at the jointVitality treatment center.
   
   
4. Please ensure that any prescriptions you have do not run out on weekends or holidays, as refills are not possible on those days.
   
   

As a patient of jointVitality you can expect:

1. Information and education about pain and pain measures.
   
   
2. A concerned staff committed to effective pain management and pain relief measures.
   
   
3. Healthcare professionals who routinely incorporate pain management as part of your overall care.
   
   
4. Your personal, cultural, spiritual, and ethnic beliefs will be respected.
   
   

You the patient should:

1. Ask your healthcare provider what to expect.
   
   
2. Discuss pain relief options with you healthcare provider (Tell us about what has worked or didn't work for you before, or about any side effects from pain medications you have experienced).
   
   
3. Tell your healthcare provider if you have been taking pain medication at home and how much.
   
   
4. Ask for pain relief when pain first begins.